Frequently Asked Questions

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    Are volunteers provided with orientation and training?

    All volunteers who are accepted into the program participate in a 1.5-hour in-person orientation and required online training. Upon completion of screening requirements, you will then complete role-specific training.

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    Can I take time off during my volunteer commitment?

    It is important to ensure we have a full complement of volunteers every shift to allow us to provide the best experience for our patients, families and visitors. It is the expectation that you attend every shift on time. If you are unable to attend your regular shift we require that you let us know as soon as possible.

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    Can I volunteer in more than one area? Can I do more than one shift?

    New volunteers begin with one placement. Additional opportunities may be considered if you can fulfill commitment expectations and there is a suitable opening.

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    Can I volunteer in whatever area I want?

    Our vacancy list changes on a daily basis. Once you submit an online application, we will email an updated list of current volunteer opportunities. Remember, choose a role based on your interest and availability. We will then invite you in for an in-person interview to ensure the role is the right fit for you. If you have a specific interest, you should indicate this on your application. Please understand that we are not always able to fulfill requests for a specific placement.

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    How old do I have to be to volunteer?

    The minimum age to volunteer at all sites across Southlake is 16 years of age or older. You must be the minimum age when you submit your application.

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    I am looking for a post-secondary educational placement. How do I apply?

    Post-secondary students seeking placements at the hospital can obtain further information and fill out an application in the Learning at Southlake section of the website.

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    I am professionally and/or internationally trained in the healthcare field. May I practice or gain experience in my profession as a volunteer?

    Volunteer roles do not include duties or responsibilities that are performed by a licensed or regulated profession (physician, physiotherapist, nurse, lab technician, etc.) All volunteers, regardless of their training, are restricted to only performing the duties outlined in their volunteer role description.

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    I lead a busy life. How much time am I expected to commit?

    We recognize that life can be very busy. This is why we ask for a commitment of one shift per week for a minimum of 2 to 4 hours.

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    May I apply for paid employment?

    Volunteering at the hospital does not guarantee that you will receive a paid position. If you are interested in paid employment, please visit the career section of our website.

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    Will I need to pay for parking?

    Volunteers receive complimentary parking during their volunteer shift.